1) Price Policy:
Our online price may not match with offline price at store. You shall not raise any dispute on the same.
2) Payment Policy:
Provista Online offers you multiple payment options both online and offline however Provista Online reserves its right to add or delete any mode of payment without any prior notice.
A. Offline Payment Mode:
For CoD Payment option, Minimum order Value is Rs 500/- INR and maximum order value is Rs 5000/- INR However Provista Online can change this limit without further notice.
Card on Delivery: A mobile EDC machine may be made available at your door step to facilitate payment by Credit / Debit Card . However due to prevailing network condition in your area or any technical glitch in the equipment or due to any other reason if the EDC terminal is not able to collect the payment by the courier partner, you shall make payment by cash.
In cases where payment is attempted but remains unsuccessful and a successful charge slip does not get generated, you shall make the payment in cash for that particular order. In certain cases though you may receive a payment confirmation sms from your bank, the amount generally gets reversed in the same account. You may raise the incident with customer care number on the back of card to reverse the amount in case of unreasonable delay, Provista Online will not be responsible for such failed attempts due to any network or technical reasons. We on our part, upon request of customer, after due verification with our back end team may give a written confirmation of the non-receipt of payment for you to appropriately take up with card issuing bank.
B. Online Payment Mode:
Minimum 2500 INR for EMI applicability, where as the limit can be increased or decreased without prior notice of the buyer at the discretion of the Provista Online.
We accept payments made by most of the major credit/debit cards issued in India. Acceptance of card payment is at the sole discretion of Provista Online and you may be asked to submit copy of photo identity proof too. However Provista Online reserves its right to deny acceptance of card payment without any prior notice. We don’t accept internationally issued credit/debit cards and certain cards issued by banks in India too.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
i. Lack of authorization for any transaction/s, or
ii. Exceeding the present limit mutually agreed by you and your issuing bank, or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason/s
Provista online reserves its right to change the price of any product in the Website any time without any notice. Prices stated at the time of an order is placed shall apply in respect to that order.
All payments made against the purchases of products on Website by you shall be in Indian Rupees only. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid credit card details to carry out a transaction on the Website. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
In case of payment made through online, before shipping / delivering your order to you, we may request you to provide copy of photo identity proof document as acceptable to Provista Online to establish your ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Provista Online reserves the right to impose limits on the number of transactions which Provista Online may receive from an individual valid credit/debit/ valid bank account and reserves the right to refuse to process transactions exceeding such limit.
Provista Online reserves its right to refuse to process transactions by buyers with a prior history of questionable charges including without limitation breach of any agreements by buyer with Provista Online or breach/violation of any law or any charges imposed by bank or breach of any policy. Provista Online may do such checks as it deems fit before approving the buyer’s order ) for security or other reasons at the discretion of Provista Online. As a result of such check if Provista Online is not satisfied with the creditability of the Buyer or genuineness of the transaction, it will have the right to reject such order. Provista Online may delay dispatch or cancel any transaction at its sole discretion, if Provista Online is suspicious of any Buyer’s authenticity or activity or if the Buyer is conducting high transaction volumes, to ensure safety of the transaction.
In cases where the payment of an online order does not get successfully communicated to our system due to any network or technical issue between intermediary, bank or payment gateway, the order shall not be processed and a refund will be initiated for the same. However in an unsuccessful attempt if the customer’s account gets debited, such amounts generally gets auto reversed in the same account. However Provista Online shall not be held responsible for such amounts debited in unsuccessful attempts and customer can raise reversal request with their bank should there be any unreasonable delay in refund.
Buyer acknowledges that Provista Online will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond control of Provista Online.