FAQ

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

If you’d like get in touch with us, please do write to us at contact@provistaonline.in or call us on  +91 9886686263 between 8:00 am & 8:00 pm throughout the week and we will respond immediately.

General

You can register by clicking on the "Sign In" link located at the right hand corner on the home page. Then click on “Register”. Provide the required information in the form that appears and click on submit. We will send OTP to verify your mobile number. After successful OTP validation, please start shopping.
Yes. However, you can browse the website without registration. You are required to login or register while you checkout.

Login / Account Related

‘My Account’ is your a/c where you can view your Personal Information, Order History Discounts , offers and Shopping List.
Please click on “Lost your password ?” link available after the “use password” link and use the OTP to setup a new password.
Pls check if your Login ID and password are case sensitive. Please enter correct information & try again. Use OTP login to in case password is not working and use “Lost your Password?” to set a new one.
Yes. To reactivate your Provistaonline account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the ‘Resend Code’ option.
To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Provista account without any hassles once this is done

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